>>8338

>Hello.

>Give me the scan of mail dispatch invoice please.

>I need it to complain to Russian Post.

>They delivers this order very-very long.

Thank you for your mail. We are very sorry to hear that your shipment has not arrived yet. Please note that while we generally ask customers to expect their SAL shipments to arrive within 2-5 weeks, it does take quite a bit longer for them to arrive at times. During particularly busy times of the year, or if there is an unusual delay (caused by inclement weather, natural disasters, etc) it is not unusual for SAL packages to take upwards of 8 weeks for delivery. Please note that you may even have other orders which were sent out earlier arrive before your "late" order does. This is because SAL shipments are not considered to be "priority" shipments. They are only shipped when there is extra room available on a plane, truck or train. Some shipments may move through relatively quickly, but others may be delayed or take quite a while to reach their destination.

Please note that the "tracking number" for SAL shipments is not actually a "tracking" number, but is a Delivery Confirmation number. In many instances (particularly for certain countries) those packages are not scanned or updated within their destination country until they actually arrive at their final destination. You may see that your package has left Japan and not see any other activity on the online tracking form for several weeks. This is not unusual, however, and does not signify that anything is wrong with your shipment. Depending on the country, this may actually be the only type of result returned for SAL shipments.

In any event, almost all SAL shipments will arrive at their final destination if given enough time. If you still have not received your package after 8 weeks have passed from the date your order was shipped please contact us again and we will open an investigation with the Japan Post to try and determine your package's current status, or to seek insurance compensation in the unlikely event that it has been lost. In the meantime, we thank you for your patience and understanding.